Waiting For Ideas
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Terms, Conditions and FAQ

Please, find all terms, conditions, and FAQ regarding Waiting For Ideas' website.

Waiting For Ideas' Terms and conditions

Please find below our terms and conditions that govern our website www.waiting-for-ideas.com. By using it, you, the user, agrees to respect and follow all the terms and conditions, and all other policies regarding waiting-for-ideas.com. If you do not accept these terms, you may be asked to stop using the site. We, waiting-for-ideas.com reserves the right to change, replace and remove terms and conditions, policies without notice or warning. So please, keep updated. Access to our website waiting-for-ideas.com is for personal use only. Before browsing and placing an order with waiting-for-ideas.com, users under the age of 18 must shown the site policies to a legal guardian and receive their permission.

Thank you. 


Privacy and security

At Waiting For Ideas, we respect our customers privacy. All account informations are confidential and are not shared with outside parties. Information collected is only used for the purpose increasing your shopping experience on our site, and providing you the latest news. On top of that, we may use user data to create anonymous profiles for the only purposes of: advertising, market research, and customised newsletter contents. If you subscribed to our newsletter. You can, at any time unsubscribe by sending us an email to customer@waiting-for-ideas.com or by clicking on the unsubscribe link at the bottom of every marketing email.

You can change at any time you personal information that you provided. Simply logging into you account. Feel free to ask about the information we have about you, just send us an email at: customer@waiting-for-ideas.com.


Intellectual property rights

All the content you will find on waiting-for-ideas.com, including: images, texts and designs are copyrighted and trademarked by Waiting For Ideas. We, Waiting For Ideas, take legal action if any use of these materials are used without our direct consent.


Shipping & Delivery

Orders are usually ship within 1 to 3 business days. You will receive an email with your order information and tracking number once it is shipped. If you do not receive the shipping confirmation email within 5 business days, please contact customer@waiting-for-ideas.com.

Using DHL. We trust these third parts, but cannot guarantee no delays. 

If your parcel is returned to France because you, the buyer, did not claim the package, we, waiting-for-ideas.com, do not send replacements, resend the parcel or provide a refund.

Customs, duties and taxes are not included in the item price or shipping cost. We, waiting-for-ideas.com are not responsible for any actions taken by customs on your package during delivery. We do not have control over this, only customs can determine these charges. In the result, you, buyers, are responsible for any customs charges that may be applied to your package.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers.


Return policy

Not completely satisfied with your purchase? You can return your item(s) for store credit. We would like to provide you full satisfaction. To return an item, conditions must be met: first, send us an email asking for your shipping tag (free return for French customer only) within fourteen (14) days once received ; then, item(s) must be unworn and complete ; finally, send the parcel . Please note - customers will not be refunded for initial shipping costs or taxes. Store credit for the webshop will be given for retail price of item(s) purchased.


Third Party Sites & Information

Our website, waiting-for-ideas.com may link you to other websites or otherwise include references to information, documents, software, materials and/or services provided by other parties. These websites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content.


FREQUENTLY ASKED QUESTION

HOW DO I KNOW MY SIZE?

You can find our sizing chart on each respective product page, right below the product name. Please refer to this or send us an email to info@waiting-for-ideas.com.

WHAT COURIER PROVIDERS DO YOU USE?

Depending on the country shipping. Waiting For Ideas uses: Colissimo and DHL.

DO YOU SHIP INTERNATIONALLY?

Yes, we do.

HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?

Depending where it is shipped. France will take up to 4 days, business days. International will take up to 7 days, business days. Please note, time may vary due to weather, customs, or any out of control variables.

CAN I EXCHANGE OR RETURN AN ITEM?

We are happy to exchange any product that we stock for online store credit only. To exchange or return an item, please follow the instructions located on our Terms & Conditions page. We provide free return shipping for all domestic orders. International customers are responsible for return shipping.

WILL SOLD OUT ITEMS BE RESTOCKED?

No. We only do one production per collection.

IF I JUST PLACE AN ORDER, CAN I CANCEL IT?

Unfortunately, Waiting For Ideas does not provide this service (for now).

I HAVE A PROBLEM WITH MY ORDER (DEFECTIVE PRODUCT, NOT THE PRODUCT I ORDERED), WHAT CAN I DO?

Please contact us to customer@waiting-for-ideas.com as soon as possible. Do not forget to indicate your order number.

I'VE MADE A MISTAKE REGARDING MY SHIPPING ADDRESS, HOW DO I DO?

Please contact us to customer@waiting-for-ideas.com as soon as possible. Do not forget to indicate your order number.

WHERE CAN I BUY YOUR PRODUCT?

Only on our website www.waiting-for-ideas.com (for now).